FAQ - Buying used equipment

Paratroc, How does it work ?
Paratrocc is not a website for ads, we are a consigment shop.
Consigment : pilots leave equipment at our shop, we sell it for them, that means that we have an independant advice.
Paratroc is the biggest shop for used equipment in France.
Buying used paragliding equipment at Paratroc is EASIER, FASTER and SAFER !
- easy : you find everything at the same place with a profesional advice
- fast : with online payment and fast shipping, you receive your equipment very fast in all Europe with money back guarrantee
- safe : no risk about tricky deal, Product are guarranteed by Paratroc

What kind of equipment does Paratroc sell ?
We sell used paragliders, harnesses and reserves.
paragliders : less than 10 years old, recently checked
harnesses : in very good condition only
reserves : less than 10 years old
We don't sell used helmets, flying suits, shoes...

How to order/book an used equipment ?
Before buying, you'd better ask us by email or phone. We want to prevent you from buying a wrong equipment.
1. Have a look at the lists
2. call us or send an email to confirm : category, total weight in flight, delivery time...
if ok, buy it online if you want us to ship it to you or book by phone if you want to come at the shop

How can I be sure that the equipment is in good condition ?
First of all, we are profesional : we must guarrantee the condition. All dealers must take back the equipment if there is something wrong with it when you receive it. 
As the material is not ours (but to pilots), we don't have to cheat. A private pilot who absolutely wants to sell his « broken » wing can cheat you. 
Paratroc refuses 30% of the wings that pilots ask us to sell, we only keep the best ones.
We take time to advice you, in order to help you making the best choice.
For a new product, you need to send it back as new and in original packaging. For a used, it is more difficult, beacause it has already been used. You can send it back only in case of a defect.

is the website updated ? Is the product in stock ?
Our data base is real-time updated, that means that when we sell a product, it immediately disapears from the shop.
You might not buy some products because another pilot has booked it. 
All used equipment is in stock in our shop in Doussard (Lac d'Annecy). Some demos may not be in stock yet, ask us for availability and delivery.

How can I be sure that the price is fair ?
The price of a product depends on how old it is, how used, and supply-demand.
The value of a product may be different that the « real value » , i.e. A competition wing looses value very fast.
We have developped a Used paragliders price rating guide that you can use in order to have an idea of the commercial value of a used product. You can also ask us.

Why is the control report not online ?
If the control report is not on the page of the wing, it means it is not been checked yet or we haven't uploaded the report yet.
A wing needs to be checked after 2 years or 100 hours flight, except if sold as groundhandling paraglider.
we make a porosity test for wing that do not need to be checked (+ visuel inspection) and if the control is more than 3 months before

May I test fly a used paraglider ?
All used products are at our shop in Doussard, Lac d'Annecy, which is the most famous french spot for freeflight.
You can see or test fly during opening hours : you take the product for maximum 2 hours for a flight or a check on landing field (500 m.). The pilot is responsable for damaging the product.
we don't ship only for test fly.

What guarrantee does Paratroc give on the used equipment ?
If the product is not under manufacturer's guarrantee anymore, Paratroc gives a 3months extra-guarrantee : in case of hidden problem or if the condition is different than what we have told, we take back the material and refund it.
In the fact, defects are most of the time guarranteed by manufacturers, up to 6 years sometimes, others don't advertize on this but have a lifetime guarrantee on defect (not on wear). Wear is never guarranteed.
Paratroc undertakes to provide products meeting standard requirements and to deliver a product in the condition described in the product information.
More information in our sales conditions.

What happens if I don't like the used product ?
We take time to advice you, in order to help you making the best choice.
For a new product, you need to send it back as new and in original packaging. For a used, it is more difficult, beacause it has already been used. In case of defect, we take it back but not if you don't feel well under the wing or else... we need to prevent cheaters that would fly 1 week in marocco and then send us back the wing.
However, you can send back a harness or a reserve within 1 week from the delivery (in same condition).
we accept return of wings only for real and obvious problem, immetialy seen when receiving the product.