Paratroc - Shop and webstore for paragliding equipment
Paratroc is the most important shop in France for second-hand material (consigment shop).
Paratroc is also a shop and a webstore for new material : stock, advice, secured payment...
We sell ex-vat for non-european customers.
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Why buying at Paratroc ?
Choice
Paratroc is retailer (and often test centre) for many brands like Advance, Ozone, Niviuk, Kortel, Woody Valley, U-turn,... We also sell most of the other brands.
Stock
Paratroc has thousands of products in stock.
Prices
Our prices are always among the best ones of the market. Feel free to call us for a quotation.
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How to order ?
- On the webstore : www.paratroc.com
- By phone au 0033 (0)4 50 64 02 32 , during opening hours
You need an advice - Call 0033 6 17 55 06 89 , 7 days a week, from 9 am to 7 pm
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Shipping companies and costs
When you check out on the webstore, we propose the shipping companies available : colissimo, chronopost, exapaq, ups...
Shipping costs are calculated depending on basis of weight and destination.
Shipping companies for France :
•Mondial Relay, 2-3 days
•Chronopost, usually 1 day delivery
•DPD, usually 1 à 2 days
Shipping companies abroad :
•Chronopost, usually 2 à 4 days inside UE, 1 week in Europe, no information outside
•Coliposte, usually 5 days inside UE, 1 week in Europe, no information outside
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Means of payment
you can pay : credit card, bank wire transfer
- online secured payment (SSL safe payment by Credit Agricole). None of your bank information is on our website.
We receive money 3 days after your payment (in case we have to cancel part of your order – we can reduce payment not increase, of course)
- Bank to bank transfer
Your order is shipped when we have received money on our account. You receive our Iban once you have confirmed your order.
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I don't manage to end payment with card
You need to type your card number, the date of expiration and the code at the back of your card. In order to prevent some one else to use your card, banks now ask for another identification usually sent by SMS or email
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How do I know if the product is really available ?
On the website, you see immediately if the product is available.
"In stock at Paratroc - immediate shipping" – the product is in our shop
"Available at supplier - xxx days" – usually available at the manufacturer or importer. approximative delivery time
"This product is no longer in stock with those attributes but is available with others" – we are not sure that the manufacturer can supply this product, and we prefer not to sell it
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What guarrantee do I have ?
Paratroc gives all guarrantees !
•we guarrantee shipping
•we guarrantee products – though all manufacturers have their guarrantee on products. Before sending back a product, ask us procedure (we may ask you to send direct to the manufacturer)
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May I send back a product ? Conditions ?
You can send back new products if they don't satisfy you, up to 15 days after you receive your order. The product has to be return as new, the packaging not broken. We refund you product (not the cost of shipping back)
After 15 days, we may accept too but we give you a voucher of the same amount to use in our shop.
We never take back special orders , products on order, special colours, and products that we usually don't stock in our shop.
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I live outside EU, may I buy duty free/ without taxes / ex-vat ?
French taxes are 20% (except books = 5,5%)
Every citizen that lives outside UE, can decide to pay taxes in his own country (or in the country where he buys).
In order to sell ex-vat, we need to prove to the tax administration that the product has left UE
•We ship the product : the international shipping form prove that the product has left UE
•you buy in our shop : you receive a tax form to be scanned at Custom services office (système PABLO). We can check online if form is ok and refund you the VAT.
Be aware that you can only refund VAT on new products, not on second-hand ones.
Free shipping (promotion) but I see shipping costs in my cart
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Paratroc ship gratis to France from 50€ and to European Union from 200€ purchase.
If you see shipping costs in your order :
- you need to connect to your account (the webshop does not know where you live if not connected)
- you have not reached the minimum order required for free shipping
- your country is not among the countries that may have free shipping
I live outside European Union - What are the shipping costs ?
Paratroc ship everywhere in the world.
Shipping costs costs depends on products and destination :
- you need to connect to your account (the webshop does not know where you live if not connected)
- put products in the cart and close order
Shipping costs are calculated automatically by shipping companies (chronoposte, post office...) .
